1staudiovisual Terms & Conditions
Consumer Terms and Conditions
If your are purchasing for business, trade, re-sale or commercial use note T&Cs for trade follow at the bottom of the page
Terms and conditions are all too often arcane, over complicated and difficult to follow. At 1staudiovisual we try to keep things simple and we are confident that you will find ours to be understandable and reassuring. In case of any questions, please dont hesitate to contact us.
Our terms and conditions are compliant with the new Distance Selling Regulations and are therefore designed to ensure that all our customers can shop with confidence. It is worthwhile noting that these do not affect your statutory rights as a consumer. To order goods through this web site you must be at least 18 years of age. When you order from us we will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
All orders placed are subject to final acceptance by 1staudiovisual. Following receipt of any order, we may send you an acknowledgement detailing the products which have been ordered. This communication is not an order confirmation or order acceptance. 1staudiovisual operate a deferred payment scheme, the contract becomes binding only when we accept your offer to buy, which will take place on release of this payment, at which point you will receive a confirmation that goods are awaiting despatch. 99% of orders are despatched and delivered within 5 days, however should you order a product that is not currently in stock, then you will be given an expected delivery date. If no period has been agreed, the limit is 30 days from the day after you place the order. Payment will normally not be taken until the goods have arrived in stock and despatched. If we have notified you that the order has not been accepted, or it has been cancelled by you, then we will arrange a full refund if payment has been taken.
Product specifications, images and other material published on our website have been provided by manufacturers, suppliers or relevant trade publications. It is our intention to ensure that all information displayed is accurate and up to date. However as specifications are in the most part subject to change without notification by the manufacturer we strongly advise verifying any critical specifications. Further information can be found on the manufacturers websites to which we provide links for all our products.
Pricing and Payment
All prices are in £ sterling and are inclusive of VAT and standard delivery within the UK mainland, but exclude any relevant premium delivery charges (for details see "Delivery" below). Payment can be made by any major credit/debit cards via our secure Sagepay (Natwest) payment gateway server, by bank transfer, or where available by finance. There is a 0.95% surcharge for use of a credit card. This surcharge does not apply to debit card payments or payment by any other means. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Ownership and title of the goods will only pass to the customer upon receipt of full payment.
At 1staudiovisual we are proud to sell the best products in design, quality and value for money. Unfortunately because even the best products can sometimes let you down, we offer a minimum 12 months guarantee on all products, however we can extend your warranty up to a total of 5 years. Our guarantee excludes faults caused by misuse, neglect, accidental damage and software related issues. Batteries, tapes, films and other consumables are also excluded. If your product should fail within the warranty period, please see our DAMAGED or FAULTY GOODS section below. Additional extended warranties purchased from 1staudiovisual and supplied by Domestic and General may include cover for accidental damage.
Customers must retain the original packaging for a minimum of 14 days as with these we can arrange collection on your behalf, free of charge with our own courier, without these we may require you to return goods to us yourself to ensure they are returned undamaged. Should you wish to return goods within this 14 day period, to 1staudiovisual period and you do not have the original packaging, then you will need to purchase appropriate and adequate packaging yourself, and return to us via an insured courier service at your cost. Note, goods that arrive in this manner damaged, whether by transit or not, will not be accepted for refund or replacement.
Our delivery service is provided by a number of reputable 3rd party courier companies such as TNT Logistics, City-link, Business Post, Parcelforce, Target, Palletline and sometimes private couriers. They are the experts in delivering bulky items such as plasma TVs. Delivery is available throughout the UK including Ireland and Scottish Highlands. If you live within one of the following postcode districts or outside of the UK our premium delivery services may not be available and additional shipping costs may apply. Please contact us for a delivery quotation
• Scottisch Highlands, Channel Islands, IOW + AB, DD, BT, EH, IM, IV, JE, KA, KW, HS, ML, G, GY, KY, JE, PA, PH, PO31/32/33/34/35/36/37/38/39/40/41, TR21, ZE, ZZ
Please refer to our shipping table for details. All deliveries will be door to door only and you might need to assist the driver if required. It is not part of the delivery charge for the driver to be expected to deliver to any room within an address; they would normally only deliver to the ground floor door or garage etc, it is possible however that some drivers will accommodate this but it is not normally part of their contract.
Please note that premium deliveries are offered under separate contract. Any premium paid for a delivery service will be deemed non refundable in the event of goods being returned.
All side by side & large fridge freezers, washing machines, cookers, dishwashers & brown goods are delivered to the doorstep or the gate of the building. If you wish to have the goods delivered inside your premises(ground floor only), it will be at the drivers discretion and judgement to take inside or up and down stairs, this will however be at the customers own risk and we shall not be liable for any damages that may occur to goods or your property, this also applies to collections.
Product Returns - Your Right to Cancel
If you wish to exercise your right to cancel your order because you are not satisfied with your purchase of a product, we provide a 14 Days No Quibbles Return Policy. This means that, if for any reason you should wish to return a product (or products) that you have bought from us, you are totally at liberty and within your rights to do so.
In order for us to collect unwanted goods, all products returned MUST be 100% complete and contain ALL the original manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Customers should retain all boxes and packaging as goods will not be collected unless in original packaging. Should you still wish to return goods within this 14 day period to 1staudiovisual then you will need to purchase appropriate and adequate packaging yourself, and return to us via an insured courier service at your cost.
Note: goods that arrive in this manner damaged, whether by transit or not, will not be accepted for refund.
Provided that the return meets these conditions then we will give you a full refund of the returned product less any collection expenses.
Products Returns - Damaged in Transit
If any items are damaged in transit, we require that you report it to us by logging into your account, selecting Returns & Faults, and requesting a Return Merchandise Authorization (RMA) number before goods can be returned to us. In order to make a claim of transit damage against a courier, transit damaged goods must be notified within 48 hours of the delivery, and we will require photographs of the goods and the box. Should goods arrive with damaged packaging you are expected to sign as such on the delivery note, and we strongly advise that you insist on checking the contents prior to acceptance, as you will be otherwise signing that goods have been received in good condition. It is expected that you or your agent will check for visible damage to the packaging prior to acceptance. Goods signed as UNCHECKED where there is obvious visible damage to the packaging may not be accepted for return.
Please ensure you detail on your online Returns & Faults notes how the goods were signed for and whether there was any visible damage to the box when it was delivered.
Items must be ready to be returned with their original packaging where possible, complete with all accessories and documentation.
Damaged goods signed for in good condition may not be accepted for return.
Products Returns - Unwanted within 14 days of receipt
As a consumer you have the right, under the Distance Selling Regulations (EU) 2000., to cancel the contract and receive a refund for your goods if cancelled in writing within 7 days.
However, at 1staudiovisual we will accept unwanted AV products for refund after this 7 day period as long as it is within 14 days of delivery, but only provided that the goods are complete with all relevant packaging, documents, contents and accessories in properly cared for condition. Soiled, damaged or incomplete products will not be accepted and will be returned to the consumer.
You must inform us in writing of your request to cancel by logging into your account, selecting Returns & Faults, and requesting a Return Merchandise Authorization (RMA) number before goods can be returned to us. This must be completed within fourteen working days from the day your goods were delivered to you.
Oiginal packaging should be retained for returns/refund/warranty purposes. Should you request 1staudiovisual to arrange collection of a product after 7 days, you MUST have kept all the original packaging and accessories. If the original packaging has been disposed of, you will have to source a new box and packaging which can provide at least the same level of protection afforded by the original packaging which we supplied with your goods. You will then need to arrange a delivery to our warehouse at your own risk and expense. We strongly recommend booking an insured service as we will not accept poorly packaged, transit damaged goods for refund or replacement.
Any order deemed to be ordered incorrectly will be subjected to a 30% restocking fee if the boxes have been opened, for products unopened a charge of 20% applies. There will also be a charge to return the item to us depending on the product type and method of collection. This does not apply under the terms of DSR.
Please note the following special conditions which apply to RMA requests for unwanted items received after 7 days but within 14 days of delivery:
Goods not in the original packaging are to be returned at the discretion of 1staudiovisual and at the consumers risk and expense; we recommend using an insured service.
The average delivery cost on a small item is £10 and £25 for larger items and this will be deducted from any goods returned unless products are confirmed faulty.
The average delivery cost on all Plasma and LCDs, 40 inches and above in size, is £55 and this shall be deducted from goods returned unless products are confirmed faulty.
The average delivery cost of white goods is £55 one way, customers who return goods after 7 days but within 14 days will be refunded less the delivery charge unless products are confirmed faulty.
1staudiovisual Terms & Conditions for Trade Customers
We will offer to collect the goods from you at your cost or you can return the goods to us yourself via an insured courier. Should goods be received back to us damaged it will be your responsibility to claim for the damage from the courier and we will not issue a refund.
Products Returns - Faulty within 14 days of receipt
If any product is to be returned as faulty within the first 14 days of receipt, we require that you report it to us by logging in to your account and requesting a Return Merchandise Authorization (RMA) number before goods can be returned to us.
Any product returned as faulty within the first 14 days of receipt must be assessed by the manufacturer to confirm that it is indeed faulty. This process can take up to 5 working days from collection of the product.
Should a fault be confirmed by the manufacturer then we will offer a full refund or replacement of the product.
For all UK Mainland orders collection and replacement costs will be met in FULL by 1staudiovisual except in the following circumstances:
All original packaging should be retained for returns/refund/warranty purposes. Should you require 1staudiovisual to arrange collection of a product you MUST have kept all the original packaging and accessories. If your goods go faulty within 14 days and you have not kept the packaging you will be required to return the goods using your own courier at your own risk as we will not be able to guarantee safe transit via 3rd party couriers.
The average delivery cost on a small item is £10 and £45 for larger items and this will be deducted from any goods returned within 14 days of delivery unless products are confirmed faulty.
The average delivery cost on all Plasma and LCDs, 40 inches and above in size, is £75 and this shall be deducted from goods returned within 14 days unless products are confirmed faulty.
Products Returns - Faulty after 14 days of receipt
If any product develops a fault after the first 14 days since receipt, we require that you report it to us by logging into your account and requesting a Return Merchandise Authorization (RMA) number before goods can be returned to us.
Any product that develops a fault after the first 14 days since receipt of the product then provided your item is within its warranty period, you are entitled to a warranty repair.
We will either handle the servicing ourselves or direct you via one of our authorised agents. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange and for which you may be liable for costs incurred.
This does not affect your statutory rights.
Where goods are accepted for return outside the 14 day period, 1staudiovisual reserves the right to offer a partial refund based on the length of time the consumer benefited from the goods.
You can buy with the confidence that we are continually reviewing our prices to be ahead of our competitors. Our team are constantly monitoring the competition to make sure our prices are always the best. If you do find anything at a lower price elsewhere on the same day of purchase then please contact us immediately. We will do everything to match that other price including like for like delivery. Our price promise excludes opening or closing down offers, ex-display, foreign imports, clearance, special orders, members only or extended warranty prices.
Our no quibble 14 day money back guarantee means you can return your purchase if you change your mind. We request that the product has not been used or opened, is returned to us undamaged in the original packaging containing all the original contents and all we ask is that you pay all carriage costs (with insurance). We will arrange collection for you or you can request our appropriate warehouse address and return the goods to us yourself. Goods received back incomplete, soiled or in a damaged or worn condition will be returned to you and the cost of delivery charged to your account. This does not affect your statutory rights as a consumer.
Any order deemed to be ordered incorrectly will be subjected to a (up to) 30% restocking fee if the boxes have been opened, for products unopened a charge of (up to) 20% applies. There will also be a charge to return the item to us depending on the product type and method of collection.
1stAudiovisual will not be under any liability whatsoever in the event that 1stAudiovisual is prevented from or delayed in supplying or making delivery of any goods by any reason or cause beyond 1stAudiovisuals control. Reasons may include but are not limited to war, acts of terrorism, labour disputes, fire, flood, storm, the breakdown of machinery, failure of computer equipment and default of suppliers or couriers.
Printing & Pricing Errors
Prior to payment being taken (ie. the release by 1stAudiovisual of your deferred card payment) and a contract being formed we have the right to refuse or cancel any orders placed in the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers. In the event of a cancellation or refusal of any order we will arrange an immediate and full refund if payment has been made.
When you shop with us via our web site, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. We also use agencies to validate each purchaser really is the legitimate card holder.
Protecting Your Security
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
In the event that we fail in meeting our high standards of customer service please do not hesitate to contact us.
We are human and we do occasionally, although unintentionally, make mistakes. Whatever the circumstances we will make every effort to keep you happy and retain your much valued custom.
Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). In compliance with UK law, we are registered with the data protection act. For your protection, we also use agencies to validate each purchaser really is the legitimate card holder. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
Your Personal Information may be disclosed to reputable third parties who will help process your order or provide after-sales service. 1staudiovisual requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not e-mail you in the future unless you have given us your consent. The type of information we will collect about you includes you:
Credit/Debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you if you e-mail us.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please contact us.
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
For us to dispose of your old appliance they must be returned to our warehouse at:
Buy 4 Less Electronics Ltd Fort Wallington, Military Road, Fareham, Hampshire, PO16 8TT
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.