1staudiovisual Ltd. Registered in England No. 04939989. VAT No. 851 2968 09

By placing your order, you are agreeing to these terms and conditions 18 Jul 07

1. These Terms and Conditions
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You are required to agree to these terms and conditions each time you place an order.

2. Our Contract
2.1 We shall sell to you and you shall purchase only those goods set out in your order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

2.2 No Order submitted by you shall be deemed to be accepted by us unless and until accepted by e-mail or in writing by us. Once you place an order you will be emailed your order number, card validation and details of the products you ordered. These emails are an acknowledgement and not acceptance of your order. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an Awaiting Despatch email.

2.3 No variation to these conditions shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3. General
3.1 We endeavour to notify on our website any items that are out of stock wherever possible. If a product ordered is out of stock with our supplier and ourselves we will notify you with the information given to us by the manufacturer or supplier. You should allow us up to 14 days for the dispatch of the goods. If the delay becomes longer than 14 days you will be given the option to cancel the order and we will refund any monies paid by you. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery.

3.2 All orders are verified for the security of both you and us. You may be asked for further information such as proof of address or identity before your order can be processed. False information may result in your order being delayed or rejected.

3.3 We cannot be held responsible for any inaccurate information given through correspondence of your order. Manufacturers on occasion change specification and offers without notification. It is your responsibility to verify any technical information contained on the website or communicated over the cause of a telephone call, live support session or email communication. Due to the very wide range of products supplied it is suggested that all technical related queries are directed at the manufacturer. Contact details are provided for each product.

3.4 Products, prices and promotions are valid only for the period which they are displayed (unless stated) and are all subject to availability. If any of these should change to your detriment or become unavailable in the period after you placed your order with us, you will be contacted before we proceed with your order.

3.5 In the event that a product is listed at an incorrect price due to a typing error, pricing error from our manufacturer, supplier, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price even if the order has been accepted. We will notify you of the correct price, giving you the opportunity to cancel the order and have a refund of any monies paid if the order is cancelled.

3.6 The purchase shall have ownership of the goods as soon as delivery has taken place which is after payment in full.

3.7 From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

3.8 We will issue you with an electronic invoice once the goods have been despatched to you.

3.9 These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-executive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

3.10 Your data protection rights are set out in our Privacy Policy.

3.11 Additional terms and conditions only cover the 1stAudioVisual.com website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing regulations apply.

4. Payments
4.1 All prices are shown in UK pounds sterling including VAT.

4.2 Refunds completed by us will then generally take 3 business days to be processed through the banking system. This is outside our control and we apologise for the inconvenience.

5. Deferred Payment
5.1 The Deferred Payment Scheme is a process by the banking association to improve security for their customers purchasing on the internet. Now when you purchase online it is reserved in your account by your bank as a payment in suspense for 1staudiovisual. It can only be transferred through to us if we verify we have despatched the goods. If we do not have stock or cannot process your order we will inform you. You can then choose to wait for our stock to arrive or notify us you no longer wish to proceed with this purchase and we will abort the deferred payment and your funds will be released in your account but this can take your bank 2 business days to complete.

6. Delivery
6.1 All deliveries must be signed for by the person who placed and paid for your order, with the exception of some small items which may be sent by post. Please make sure you keep the receipt enclosed with your goods.

6.2 We will only deliver goods to the address of the registered card holder who placed the order and goods will not be left without a signature. If you choose to pay by Bank Transfer then the goods can be sent to the address of your choice. Various delivery methods are used including Royal Mail, private logistics firms and national carriers.

6.3 If goods arrive in a damaged condition you must sign the delivery note as damaged or unchecked, and write a brief description of the damage on the note, before informing us within 48 hours from delivery date, quoting your order number.

6.4 It is your responsibility to notify us of any incorrect goods delivered within 48 hours from date of delivery quoting your order number. It is also your responsibility to sign for correct number of packages as shown on the carriers delivery note, any shortages must be noted on the delivery note and you must notify us within 48 hours from the delivery date, quoting the order number.

6.5 We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay of the goods purchased.

6.6 All prices are inclusive of a standard delivery charge calculated on weight and distance. Refunded goods will be subject to this deduction. Delivery charges are for most of mainland United Kingdom. Some Scottish Highlands and remote rural areas of the United Kingdom may incur additional charges and also longer delivery dates, as will delivery to inner city areas that have charges for entering. Standard delivery will normally be made within 5 working days of clearance of payment or notification of receipt of signed agreement by finance company. Premium Next Business Day, Pre Twelve, and Saturday delivery dates are optional and will incur additional charges. Please see Delivery charges for details. These services are purchased on your behalf from third party couriers, and are not guarantees of delivery but targets. Any refunds for failed premium deliveries will be entirely at 1stAudiovisuals discretion.

6.7 Refunded items will be exclusive of delivery charges so long as it can be shown that delivery was successfully made.

6.8 Different products in the same order may arrive separately. For example an LCD TV and wall bracket may arrive by two different couriers. In this instance delivery will be said to be made in installments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of one or more installments will not entitle you treat the contract as a whole as repudiated.

6.9 If we fail for any reason within our control to fully or partially deliver you Goods any reimbursement shall be no more than the price of the Goods together with any delivery and or reasonable return costs.

6.10 Each party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you subject to conditions in clauses 6.7, 6.8 and 12.2

6.11 Where we carry out deliveries using a private logistics firm (mostly but not exclusively for inner London deliveries) a card may not necessarily be left and you will be required to be in to take delivery. Failing to do so will mean the goods are returned to us and an additional delivery scheduled. You will be liable for redelivery costs in this case at a rate determined by weight and distance but not exceeding £100.

6.12 National carriers will attempt delivery and if you are not in leave a card with your consignment number and contact details of the local depot. They return the following day to attempt redelivery and if nobody is in leave a second card. The goods will be brought back to the local depot to await collection. Failure to collect within 3 – 7 days (depending on the carrier and the depot) the goods are returned to us. In this case an additional delivery will be scheduled on request and you will be liable for the costs at a rate determined by weight and distance but not exceeding £100. If you prefer not to have the goods redelivered we will refund you less the delivery costs.

7. Limits and Responsibilities.
7.1 Subject to our obligations, and your rights under the regulations, we shall not be liable to you or to be deemed in breach of the contract by reason of any delay in performing , or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

7.2 We assume no responsibility for the contents of any other web sites to which this web site has links.

8. Installations
8.1 If installation is available, you will be offered it as part of the order process. It may be subject to additional terms and conditions, but includes: Your product unpacked and checked. Product positioned and set up for you. Safe, secure installation. Any unusual product features explained to you. Our installation charges can be found here.

9. This Website
9.1 We, our Group companies and our suppliers own the copyright , trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal , non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

9.2 You may not create a link to this website without prior written consent, nor restrict or inhibit the use of it by anyone else.

10. Returned Goods
10.1 A product is deemed faulty on arrival if it shows symptoms of hardware failure preventing its basic operation. You must log in within 28 days (7 Days for Sony, Panasonic or Pioneer) of the delivery date and complete an online RMA (Returns) form.

10.2 Customers must retain packaging where possible as manufacturers may not accept returns not in their original packaging. Customers without original packaging will be required to return their goods to the manufacturer for repair under the terms of their warranty.

10.3 One online RMA form must be filled in per item returned. No returns will be accepted without a corresponding form filled out in full

11. RETURNS AND FAULTS
By placing your returns request, you are agreeing with these terms and conditions. Please click here to view RMA Processing Cycle

Please report it to us by logging in to your account and completing an RMA (Returns) online form. Provide as much detail as possible in the Reason for Return/Description of Fault box. Descriptions like "Broken", "Dead", "No Function" are not sufficient. As much information as possible will help us quickly diagnose your product fault and advise you of a solution.

All Products will be tested and you agree that if your product is found to have no faults, it will be returned to you your cost. All manuals, cables, packaging, etc. are to be included in the return and packaging must be in new condition or replacement charges will apply.

We try to resolve every RMA quickly but if after 14 days there is no further action on your part, the RMA will automatically close.

Products returned as damaged in transit
If any items are damaged in transit, we require that you report it to us by logging in to your account and completing an RMA (Returns) online form within 48 hours as we will need to claim on the damage with the carrier. If the items are visibly damaged on receipt, sign the carrier's delivery note accordingly.  Please ensure you detail on your RMA notes how the goods were signed for and whether there was any visible damage to the box when it arrived. Items must be ready to be returned with their original packaging complete with all accessories and documentation. Damaged goods signed for in good condition may not be accepted for return.

Products returned as unwanted (within 14 days of purchase).
If you are a consumer you have the right, under the distance selling regulations, to cancel the contract (other than for video, audio or software products which have been unsealed by you) and receive a refund for your goods. In lione with our commitment to Safe Internet Shopping we have doubled your 7 day legal entitlement to 14 days. However, we will only accept unwanted AV products for refund within 14 days of delivery, provided that the goods are complete with all relevant packaging and accessories in pristine as new condition. Soiled, damaged or incomplete products will not be accepted. You must inform us in writing of your desire to cancel by logging into your account and raising a return within fourteen calendar days starting on the day the goods are delivered to you. We will offer to collect the goods from you at your cost or you can return the goods to us yourself on an insured service (goods that arrive damaged will be your responsibility to claim for and will not be refunded).

Unwanted items returned for refund or exchange, for whatever reason, but within 14 days will NOT be subject to a re-stocking fee, and you will be refunded the value of the returned item in FULL less the charge from the courier for collecting the goods should you require us to do so. Non faulty goods that are returned AFTER 14 days will be accepted only at our discretion.

Products returned as faulty (within 28 days of purchase).
NBNB: For faulty Sony, Pioneer and Panasonic products we must be informed within 7 days rather than 28.

Any product returned as faulty within the first 28 days of purchase must be assessed by the manufacturer to confirm that fault. This process can take up to 72 hours from collection of the product. Should a fault be confirmed then we will be happy to offer a full refund or replacement of the product. For all UK Mainland orders collection and replacement costs will be met in FULL by 1staudiovisual. For items delivered outside mainland UK the customer will be liable for any collection and/or redelivery costs.

1staudiovisual will arrange for collection at our cost. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method .  All original packaging must be retained for returns/refund/warranty purposes. If you wish 1staudiovisual to replace or refund faulty goods you are STRONGLY RECOMMENDED to have kept all the original packaging and accessories. If your goods go faulty within 28 days and you have not kept the packaging you will be required to purchase sufficient new packaging so that the goods can be safely retuned, and may be liable in cases where goods are returned damaged and improperly packed.

We require that you report it to us by logging in to your account and completing an RMA (Returns) online form.  Please provide as much of the following detail as possible in the Reason for Return / Description of Fault box.  Note: Descriptions like "Broken", "Dead", "No Function" will not be sufficient. By filling out as much information as possible, we will be able to quickly diagnose your product's fault and be able to advise you of a solution.

All Products will be tested and by clicking the Submit button, you agree that if your product is found to have no faults, it will be returned to you your cost. All manuals, cables, packaging, etc. are to be included in the return and packaging must be in new condition or replacement charges will apply.

You will be notified with an RMA number once your return request has been approved. You will need to identify the RMA Number on all the ensuing communication but this is not to be written or placed on the boxes. We may send you additional cover notes to attach to your packaging before sending out the courier for collection.


Products returned as faulty (after 28 days of purchase).
If any of your purchases develop a fault and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. We provide the telephone number and website details for most manufacturers here.


If you change your mind - Your rights under the Distance Selling Regulations 2005.
You have the right to cancel. You must log in to your account or use the contact us page on our website to notify us of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. The 7-day provision is designed to ensure such goods can be sold as new again. Your product must be complete, unused and in as new condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, min disks and other software must be sealed. You will be wholly responsible under the 7-day regulation for the cost of return delivery and all damages will be at the consumer's risk. We interpret reasonable care as meaning the goods are in perfect new condition with all box and packaging intact. Your right to cancel does not apply to items that have been modified or customized outside the manufacturer specifications or specially ordered on your behalf. We will offer to collect the goods from you at your cost but at our risk. If you choose you can return the goods yourself, however you must return the goods within 7 days of cancellation, and we strongly recommend you use an INSURED delivery service. Goods returned to us in this way that arrive damaged will be at your own risk and it will be up to you to pursue a claim with your courier company. Once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. We shall refund the total amount of money paid by you for the goods less any relevant collection charge within 30 days of your written cancellation. Where goods are returned due to customer rejecting goods at the delivery point with no prior written consent/agreement, we will refund the total amount paid less any cost of the sending and collecting goods from the delivery agent.

We try to resolve every RMA as quickly as possible, but if after 14 days there is no further action on your part, the RMA will automatically close.

ONCE AN RMA IS RAISED, ALL CORRESPONDANCE AND TRACKING UPDATES PERTAINING TO THAT RETURN SHOULD BE DONE BY CLICKING ON THE RETURNS NUMBER IN YOUR ACCOUNT AND UPDATING DETAILS HERE RATHER ON THE ORDER ITSELF.