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Order Cycle
We aim to have your order processed and your chosen item awaiting dispatch within 2/3 hours and, depending on the urgency of your request i.e. if you have indicated 'next business day' delivery, we can have the goods with you the very next day.

PENDING
Waiting to process.

PROCESSING
Order being processed

WAITING DESPATCH
Order awaiting 3rd party courier pick up.

DELIVERY
Order out for delivery.

COMPLETED
Order complete, you can log-in for your invoice.

Mrs McGarry ,Says :

A 1st Class Service from 1staudiovisual.Ordered washing machine late Wednesday evening delivery to be Friday. Excellent communication service from the delivery company 1 call to say they would be here between 3pm & 5pm was that ok and a 2nd call just to say they were delayed in traffic and were on there way. The online tracking is fantastic i was kept upto date with everything. Washing Machine was £50 cheaper than Comet and with Free Delivery. I will be using 1staudiovisual again & will pass this on to everyone i know.



George Derrick ,Says :

Initially I was delighted with the service offered by your company. This changed to trepidation when it appeared that contrary to what was previously advised, the article was not in stock & delivery would be protracted. rnrnFortunately the problem was somehow rectified, and the subsequent performance of your salesv team was exemplary.



J Knowles ,Says :

Just a quick note to say how impressed i was with your customer service right through to delivery of my tv. The Tv was £200 cheaper than anywhere else i had looked. From when i ordered i was informed via email of what stage my order was at. I ordered late sunday night and chose standard delivery. I was watching my new tv by tuesday evening. Its very refreshing ordering online and been informed of everything instead of having to ring and chase which i have done many times in the past with other internet companies. Thanks for your fantastic service i will definately recommend you!!



John Palmer ,Says :

I work in the service industry and usually I cant be bothered to provide any feedback but in this case I feel I should make an exception due to the incredibly efficient way my order has been dealt with.rnA benchmark for others to match and the product was £300 cheaper than other major outlets, Comit, John Lewis etcrnThanks & well done



john icke ,Says :

very competitive prices and a great delivery service,little wonder that dsg and comet are in trouble



J Milnes ,Says :

I am very impressed with the exceptional service that you have given me in the past week. Order placed one day, delivered the next with full progress details. Just wish that every order that I place over the internet met with such fantastic response. I have already recommended you to 3 other people.rnrnThank you



Andy ,Says :

Really impressive stuff - good email communications and prompt delivery. Would recommend.



Hugh Martin ,Says :

I ordered the ULTRA THIN WALL MOUNT FOR SAMSUNG LED 46 INCH at 8 pm on Sunday on free delivery and it was delivered on Tuesday morning.



Ian Burns ,Says :

EXCELLENT!!. No problems at all. The progress of my order was easily monitored online. I chose to buy a TV from 1staudiovisual.co.uk for two reasons. (1) they were offering the cheapest price for the make and model number of my chosen TV. (2) having looked at their website, I noted that the delivery service was much better than most. The courier did ring me before the proposed delivery to check it was a suitable day. I confirmed it was and he said he would ring late afternoon/evening the day before to give me a 2 hour time slot for delivery. True to his word, he did ring me the day before delivery with a 2 hour time slot and did deliver within that time slot. No waiting in all day! Credit must go to the courier from Birmingham (I didnt note his name), who was both curteous and did what he said he would do. I couldnt ask for anything more from this transaction with 1staudiovisual. Needless to say that if their price is competitive for any future audio/visual purchases, then I wont hesitate to use 1staudiovisual.rnIan Burns



Mazz Blake ,Says :

First of all massive thanks to Phil and John received everything today. FANTASTIC SERVICE!!! I just need to know if its ok to mount the Blueray on its side in a U bracket; cant find anything in the manual about it. What do you guys reckon? Again thanks tons will give you loads of recommendations.. Mazz



 
 
UK MAINLAND DELIVERIES

Free delivery is available on all items over £250, dispatched in 3-5 days and delivered anytime between 9-6 pm. You will be notified the day of dispatch by e-mail and for most items if you are out when the 3rd party courier arrives, they will leave a card to contact their local depot to arrange re-delivery or pick-up.

Next business day delivery is available on ALL items, with the exception of Home Appliances and Gifts and Gadgets, with cost dependent on weight. Price is highly subsidised, for example all items up to the size and weight of a 42 inch plasma can be delivered next business day for under 10 pounds!  

The next business day, pre 12 and Saturday delivery service prices can be found by clicking on the Delivery tab on every product page. To be eligible for these services you will need to place your order before 2pm.

Next business day service is undertaken by reputable 3rd party courier services such as Citylink , DHL, TNT and Business Post. While 99% of these deliveries arrive on time, the service is a target rather than a guarantee.

Saturday services are not necessarily available in all areas and you will be contacted if the service centre in your area is not open on weekends. Saturday deliveries are made before midday.

All delivery times are subject to availability and our sales team will confirm by updating your account the day prior to delivery. You will be emailed text messaged notification but we strongly recommend you regularly log in to your account to track progress.

NON UK MAINLAND DELIVERIES*

Do you live in Northern or the Republic of Ireland or Isle of Wight? Jersey or Guernsey or Isle of Man? No problem since you still can benefit from the amazing bargains at 1staudiovisual. We will deliver outside of mainland UK at the following rates. Items under £39 when purchased in conjunction with another product will be despatched free of charge.
  Under £39 £40 – £199 £200 - £999 £1000 - £1499 £1500 - £1999 £2000+
Ireland, Channel Islands £30 or Free! £49 £119 £149 £189 £219
Northern Ireland, Isle of Man £25 or Free! £39 £79 £99 £169 £189

Please note, due to the additional distances involved, pre 12 delivery services are not available for non mainland UK, AB or IV postcodes and next business day deliveries will be made in two working days rather than one. For deliveries to the Shetland Islands, Hebrides, and Orkney islands a sales representative will call you with a quote.

*Please note that we can not deliver Home Appliances to Non UK Mainland addresses.

We do not deliver to Europe or any countries outside the United Kingdom and Republic of Ireland.

At the point of delivery you may be asked for identification such as a passport, recent utility bill, driving license or bank statement.

Throughout your order we will keep you updated on progress via your account, and you will be notified of each update by e-mail and of critical updates also by SMS. Orders are delivered by one of our couriers between 8am - 6pm Monday - Friday.

Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately. Please keep the original packing for at least 14 days in case you have any reason to return your purchase. Failure to do so will mean you will be required to return any goods in your own packaging and at your own risk and cost.

 
 
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