Ease of Orders, Easy Orders : 1staudiovisual UK

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Items : 0

Total : £0.00

Mark Simpson ,Says :

Fantastic! ...lol I'm soooooo in love with the TV, the deal and the customer service, should I need any more tech, I'll be checking in here first! (Guys! ...it seems to have arrived before you shipped it! MIRACULOUS! ...LOL)

Barry ,Says :

Service as it should be.

Charles Aghabi ,Says :

TV received on Friday 27th April. Thank you for an excellent deal and very quick free delivery (2 days!). We're very pleased with our purchase!

Rosemarie ,Says :

I needed a copy of the original invoice for a query with the manufacturer. 1staudiovisual were able to provide this for me promptly. Thank-you! Excellent service and I recommend you.

Edward Lettis ,Says :

Hi Paul, Order no 153942 The TV has arrived safely and in good order. It is now up and running and and we have been very impressed by the excellent service provided by you and the courier. We were very well informed throughout the process and I will not hesitate to use you again, and to recommend the company to others. Regards and thank you again, Edward Lettis.

Rob ,Says :

Thanks for the great service, quick delivery and staff were very helpful

Richard Bell ,Says :

recieved this afternoon, all spot on very pleased with it, and the courier was very helpful as well and made sure it was all ok before they left, thank you the service has been really good.

JOHN GREEN ,Says :

Ordered a Samsung TV on26Th march 2012 and received it on 27Th march. The service i received was first class.rnThankyournPS i will definately reccomend 1STAUDIOVISUAL

Paul Gamble ,Says :

Hi Paul / Phil. Just wanted to let you know that the TV arrived this morning at 8:15. Superb job thanks. It will be a little while (perhaps tomorrow or Monday) before I get to open the box, but I can confirm the box itself appears undamaged. I'll obviously let you know when I open it to confirm everything is alright. Just wanted to say many thanks for not only offering a nice price on the package but also being true to your word regarding the condition of the box and the delivery date / time commitment. To place an order at 1:30 on a Friday and have it delivered by 8:15 the following morning (a Saturday) is staggering. Best regards Paul

Roland Barkas ,Says :

I just wanted to let you know how satisfied and impressed I was with my recent Order 153301 for a 22" Philips television. Not only was your price the most competitive I could find but the communication as to confirmation of the order, details of delivery, speed of delivery (ordered on a Wednesday then delivered two days later) was faultless. Many thanks.

All answers can be found in our customer support section, or by calling the manufacturer for technical questions before returning to order on-line with us. All our audiovisual products are 100% brand new models direct from the UK’s manufacturer and come with a minimum 12 month warranty. 9 out of 10 customer orders are processed without the need for any customer correspondence. Every time your order progresses, an e-mail is sent providing you with all the information and answers you require. Most orders are completed within 48 hours. All questions can be answered in the customer support section of the website and you can log-in to check your order status, print your invoice or make a comment. We do prefer all correspondence to be undertaken this way so you have a complete written copy for your future reference.
1).	We will e-mail you confirming receipt of your order. (Mon-Fri)
2).	Shortly after that, we will e-mail you the name of the sales representative dealing with your order.
3).	If the product is in stock, we will e-mail your delivery details.
4).	If the product that you have ordered is not in stock, we will e-mail to inform you when it will be available.
5).	The moment that the product that you have ordered is in stock, we will e-mail to reconfirm your order and arrange delivery. Please note that no payment is taken from your card until the goods are sent out to you for delivery.
6).	Your goods will be sent by a reputable 3rd party courier like DHL or TNT.
7).	Upon receipt of your goods, please inspect and notify us within 48 hours of any shortage/damage.
8).	To view your invoice please log-in to your account.

Order Cycle

We aim to have your order processed and your chosen item awaiting dispatch as soon as posible depending on the urgency of your request i.e. if you have indicated 'next business day' delivery, we can have the goods with you the very next day.

PENDING
Waiting to process.

PROCESSING
Order being processed

ALLOCATING
Stock is being allocated to your order

AWAITING DESPATCH
Order awaiting 3rd party courier pick up.

DELIVERY
Order out for delivery with courier.

ACCOUNTS
Order complete, you can log-in for your invoice.

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