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Items : 0

Total : £0.00

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Steve Clark ,Says :

excellent service once again many thanks.

l.giacomini ,Says :

fantastic service.placed order ordering itemmid afternoon , delivered next morning.very helpfull staff at time of

Angela Booth ,Says :

I just wanted to say thank you for the excellent service I have received from your company. I ordered my new TV from you last Saturday and I received it on Tuesday. The communications were excellent - keeping me informed of the order progress all along and it was the best price I could find on the web as well. Well done I have had some terrible experiences with companies recently and this made a refreshing change. I will leave positive reviews for you on Trustpilot Trusted Rviews and Google reviews because in my experience customers are quick to complain when things go wrong but not enough say thank you when things go well. Thanks again. Angela Booth

Andy Reed ,Says :

Ordered Micro HiFi system on Tuesday pm arrived next day! Excellent service and communication. Will definitely use again!

Trevor Coard ,Says :

I like the visible "Order Cycle" map view very much - excellent informative system! Many thanks, Trevor.

Paul Burgess ,Says :

Received with thanks. Very efficient & helpful service, we shall purchase from you again.

Hilary Henry ,Says :

Outstanding Service - ordered late afternoon over the busy Christmas period and received excellent communication from item being picked to being delivered to my door 2 days later. Highly recommend.

John A Hoyes ,Says :

TV arrived this morning 11-30am I want to thank you for the superb service, and to wish you all a Merry Christmas Kindest Regards John Hoyes

Jackie ,Says :

Really great system for ordering and communicating. Will always use 1staudiovisual when possible.

Eddie Fisher ,Says :

Thank you very much for your excelent service. Delivered this afternoon,

How can I print my invoice?
Once your order has been successfully completed, your invoice will be available to print if you log-in to your account on our website.

I require a refund.
To cancel your order or request a refund please log-in and let us know in writing.

When can I expect my refund?

If we did not process your order, we will not have received payment from your bank. Please contact your bank directly to say you no longer wish to proceed with this purchase and they will put the funds back into your account.
If we did process your order, we can arrange a refund in 5-7 days.
If you have received the goods, we have to wait until they are returned and inspected before a decision can be made. Ordinarily this takes 7-14 days but should a dispute then arise, we reserve the right to withhold the refund for up to 30 days until the matter is resolved to both parties' satisfaction.

What is deferred payment?
Once you complete your payment on-line, your card issuing bank puts this into their “deferred payment scheme”. This means it is not taken from you account but reserved by your bank. It can only be transferred to us once we verify that we have despatched the goods. If we do not have stock or cannot process your order we will inform you. You can then choose to wait for our stock to arrive or notify us that you no longer wish to proceed with this purchase and we will abort the deferred payment and your funds will be released in your account.

Order Cycle

We aim to have your order processed and your chosen item awaiting dispatch as soon as posible depending on the urgency of your request i.e. if you have indicated 'next business day' delivery, we can have the goods with you the very next day.

PENDING
Waiting to process.

PROCESSING
Order being processed

ALLOCATING
Stock is being allocated to your order

AWAITING DESPATCH
Order awaiting 3rd party courier pick up.

DELIVERY
Order out for delivery with courier.

ACCOUNTS
Order complete, you can log-in for your invoice.

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All prices include V.A.T. at 20%.
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