Please open and inspect your goods immediately on receipt. Any transit damage or shortage must be notified to us within 48 hours

Points to note regarding your delivery:
1). Please be aware that the delivery we offer you is undertaken by reputable third party couriers like DHL, UPS and TNT. We will notify you of the day to expect your delivery but due to the very high volume of goods we ship, we are unable to provide you with a time of delivery or tracking number.
2). You may prefer not to take a day off work to receive your order. If you are out when the courier arrives, they will leave you a card with their contact details. You can then arrange with the local depot to collect or redeliver at a time that suits you.!!
3). Your order may arrive in seperate deliveries from different couriers. e.g. your plasma from one and your wall bracket from another.
4). If you ordered a 50” or larger plasma, please be aware it is classed as a ‘two-man lift’ but the courier will be alone. You will have to arrange for someone to assist the courier in unloading the unit from the truck when it arrives.
5). Upon delivery of your order you will be asked to sign for the goods received in good condition. if they appear damaged, either sign for them stating so or refuse the delivery and log-in to notify us. We will then arrange a replacement ASAP! In the unlikely event of your goods being delivered faulty or damaged, please log-in to your account and let us know in writing within 2 days. If you notify us after 2 days then we will not be able to process your claim against the couriers. Please keep the packaging for your item in the unlikely event of having to return your purchased goods.
6). Once your goods have arrived, please log-in and print your invoice.
7). If you were happy with the service we provided, please take the time to let us know.

Disclaimer
1). Couriers are, as we all know by their very nature not 100% reliable. There a number of factors they may encounter which might result in the delay of your order and this should not be seen as a reflection of our service to you.!
2). Whilst every effort is made to ensure deliveries arrive on time, this is a target of the courier service, not a guarantee. If for any reason you do not receive your goods on the day you expected, please e-mail us and we will pursue the courier on your behalf and attempt to remedy the situation in a suitable manner.
3). If you have any further questions, all of these can be answered by going to our homepage and choosing the option Customer Support . Minimising our call centre traffic enables us to reduce our overheads and pass the savings on to you.

What happens if I am out when the courier arrives?
They will leave you a card to say they have a package for you. Please call them directly using the telephone number on their card and arrange for a convenient time for you to pick the item up or have the goods redelivered.

Can I have the delivery sent to another address?
Yes!
If you pay by bank transfer then we will be happy to deliver to the address of your choice.
If you have been a customer for more than 2 months, you can opt to have the goods sent to an alternate address.
If you are a new customer paying with a card then for your own security, and depending on the security level of your card, we may require additional corroborating ID documents to be faxed to us. In this case a member of customer services will call you to assist.
However, you must enter the registered Credit / Debit Card Holder's address correctly as the billing address of your order. This must be the address your Credit / Debit card company holds on its records.

When will I receive my goods?
If you chose the FREE option then your goods will be delivered within 3-5 business days, Mon-Fri 9-5. Your sales representative will e-mail you a delivery date and the goods will be targeted by the courier to be with you that day, anytime between 9-5pm.
If you chose one of our paid options then it will be targeted by the 3rd party courier to arrive as arranged.

Can you give me a specific time of delivery?
We can not offer this unless you have expressly paid for this premium service.

Can I have a tracking number?
Due to the high volume of goods we ship using a number of different reputable 3rd party couriers, we are unable to offer this at present.
If your goods have not arrived on the day they were targeted for, please log-in to your account and let us know. We will e-mail you back the 3rd party couriers tracking number and you can arrange with the courier for a convenient alternative delivery time.

What do I do if my goods have not arrived?
If your goods have not arrived on the day they were targeted for, please log-in to your account and let us know. We will e-mail you back the 3rd party couriers tracking number and you can arrange with the courier for a convenient alternative delivery time.

What do I do if my goods have arrived damaged in transit?
Please log-in to your account and let us know in writing with all relevant details within 48 hours of receipt. If you notify us after the 48 hours then we will not be able to process your claim against the couriers.

I have only received part of my order?
Your order maybe arriving from different sources. e.g. your plasma from one manufacturer and your wall bracket from another manufacturer.
If your full order does not arrive on the day it was targeted, please log-in and let us know.