Place your order on-line and it will be processed with ease in the following way.
- We will e-mail you confirming the receipt of your order.
- Shortly after that we will e-mail you the name of the sales representative dealing with your order. (Mon-Fri)
- If the product you ordered is in stock, we will e-mail you to arrange delivery.
- If your goods are not in stock, we will e-mail you to inform when it will be available.
- We will e-mail to reconfirm your order and arrange delivery. Please note that no payment is taken from your card until the goods are sent out for delivery to you.
- Your goods will be sent by a reputable 3rd party courier like DHL, TNT or UPS.
- Upon receipt of your goods, please inspect and notify us within 48 hours of any shortage/damage.
- To view your invoice please log-in to your account.
We have built our “easy to order ” website platform to eliminate the need for expensive call centres. With clever computer programming, we have optimised our easy on-line ordering and behind the scenes admin processes to maximise efficiency and minimise costs, thereby assuring you the lowest prices everyday.
90% customer orders are processed without the need for any direct customer correspondence. Every time your order progresses, an e-mail is sent providing you with all the information and answers your require and most orders are completed within 48 hours. All questions can be answered in the customer services section of the website and you can log-in to check your order status, print your invoice or make a comment if required. We prefer all correspondence to be undertaken when you log-in to your account and placed with your order so you have a complete written copy for your future reference.
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