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Order Cycle

We aim to have your order processed and your chosen item awaiting dispatch as soon as posible depending on the urgency of your request i.e. if you have indicated next business day delivery, we can have the goods with you the very next day.

PENDING
Waiting to process.

PROCESSING
Order being processed
 
ALLOCATING
Stock is being allocated to your order

AWAITING DESPATCH
Order awaiting 3rd party courier pick up.

DELIVERY
Order out for delivery with courier.

ACCOUNTS
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New Customers
If you have a technical question regarding an item, simply contact the manufacturer directly before returning to order on-line with us.

Existing Customers
This section, answers all the questions you may have regarding your order. Please read through this carefully and if your specific enquiry is not answered, please log-in to your account. All correspondence will be done through our on-line system so you have a complete written record of the entire transaction from start to finish. Please check your e-mails regularly for update or log-in to track your order status. Doing things this way allows us more time to provide superior support so you can order, check stocks, track your order, return goods, query existing orders and print your invoice, allowing us to process your order more efficiently.

 
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