If your goods arrive damaged.
Please log-in to your account and let us know in writing with all relevant details within 48 hours. If you notify us after this time we will not be able to process your claim against the couriers.

If your goods develop a fault within the first 14 days
a). Take down the serial number, model number and date of purchase.
b). Contact the manufacturer directly by either logging onto their website or by calling the customer warranty support desk number advertised on their website.
c). They have the technical expertise to assist you fully in understanding the problem and optomising your set-up. If they have exhausted all the possibilities and there is still a fault, they will issue you with a "Fault Log Number".
d). Once you have have this, please log-in to your account on our website and notify us.
e). We will then arrange for a replacement and contact you to arrange delivery and pick up which may occur through two different couriers.
Please ensure all goods are ready for pick up in their original packaging.

If new goods develop a defect after 14 days but during the 12 month warranty period, please contact the manufacturer directly to arrange a repair or replacement.

If your goods developed a fault after the expiry date of the manufacturers warranty but is still under your extended warranty, then please contact TADL Assist directly on 08707 200586.