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If your goods arrive damaged.
Please log-in to your account and let us know in writing with all relevant details within 48 hours. If you notify us after this time we will not be able to process your claim against the couriers.

If your goods develop a fault within the first 14 days
a). Take down the serial number, model number and date of purchase.
b). Contact the manufacturer directly by either logging onto their website or by calling the customer warranty support desk number advertised on their website.
c). They have the technical expertise to assist you fully in understanding the problem and optomising your set-up. If they have exhausted all the possibilities and there is still a fault, they will issue you with a "Fault Log Number".
d). Once you have have this, please log-in to your account on our website and notify us.
e). We will then arrange for a replacement and contact you to arrange delivery and pick up which may occur through two different couriers.
Please ensure all goods are ready for pick up in their original packaging.

If new goods develop a defect after 14 days but during the 12 month warranty period, please contact the manufacturer directly to arrange a repair or replacement.

ACER 0870 853 1000  http://www.acer.co.uk
BENQ 08708 504417  http://www.benq.co.uk
CANON 08705 143723  http://www.canon.co.uk
EPSON 08702 416900  http://www.epson.co.uk
FUJIFILM 0870 0841310  http://www.fujifilm.co.uk
HITACHI 01628 585000  http://www.hitachi.co.uk
INFOCUS +31 205792820  http://www.infocus.com
JUAL 01443816982  http://www.jualfurnishings.co.uk
JVC 08703 305000  http://www.jvc.co.uk
LG 0870 873 5454  http://uk.lge.com/support/contact/main.jhtml
LOGITECH 0207 3090126  http://www.logitech.com
MITSUBISHI 01707 276100  http://www.mitsubishi.co.uk
NEC 020 87523535  http://www.nec.co.uk
Neuros Neuros  http://www.neurostechnology.com/
OPTOMA 01923 691 800  http://www.optoma.co.uk
PANASONIC 08705 357357  http://www.panasonic.co.uk
PHILIPS 0870 900 9070  http://www.support.philips.com
PIONEER 01753 789500  http://www.pioneer.co.uk
SAMSUNG 0870 7267864  http://www.samsung.com/uk
SANYO 01923 246363  http://www.sanyo.co.uk
SHARP 08707 874837  http://www.sharp.co.uk
SMARTBOARD 08450 758 758  http://smartboard.co.uk
SONY 08705 111999  http://www.sonybiz.co.uk
TOM TOM TOM TOM  http://www.tomtom.com/
TOSHIBA 01159 766958  http://www.toshiba-europe.com
UNICOL 01865 767676  http://www.unicol.co.uk
VIEWPIA VIEWPIA  http://www.viewpia.com
VOGELS 01923 205605  http://www.vogels.com

If your goods developed a fault after the expiry date of the manufacturers warranty but is still under your extended warranty, then please contact TADL Assist directly on 08707 200586.

 
 
     
 
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