PENDING
Your RMA is waiting to be processed by one of our customer service team.

AWAITING RMA
Your RMA has been picked up and assigned to one of our customer service team. A reference number will be assigned.

AWAITING COLLECTION
We have requested a collection from the manufacturer and are waiting for a confirmation on the date.

COLLECTION BOOKED
Collection date has been confirmed and will be e-mailed to you and viewable on your RMA screen.

AWAITING CONFIRMATION
We are awaiting confirmation from the manufacturer that the goods have been collected and are agreed to be faulty.

AWAITING RETURN
Non faulty goods will be returned to the customer.

AWAITING REFUND
In certain circumstances a small refund may be applicable, as when an original product is no longer available and a cheaper one must be supplied instead.

RMA COMPLETED
Your RMA is complete! Thankyou for choosing to shop with us.

REPLACEMENT ISSUED
Once we have received confirmation of your collection, a NEW replacement order will be raised with FREE next day delivery.