Verified by Visa and MasterCard Secure Code
Visa and MasterCard now offer greater security when buying on-line with Verified by Visa and MasterCard SecureCode. By registering a password and pin with your card issuer, for use on all future purchases on-line, this provides you with the ultimate security and ensures no one else can use your card.

Internet Shopping Is Safe
The Internet Shopping Is Safe campaign for consumers is facilitated by industry and supported by Government. The campaign aims to help consumers avoid being confused by the deluge of on-line shopping advice, by uniting merchants, facilitators, banks and Government behind industry approved internet shopping advice and practical help. By following simple industry guidelines, available by clicking on the ISIS logo, consumers can shop on-line with confidence.

Internet Delivery is Safe
At 1staudiovisual we recognize how important a reliable and trustworthy delivery service is to consumers. The Internet Delivery is Safe program aims to give consumers reassurance that they are shopping on a website that offers an excellent delivery service.

Safe Buy
The SafeBuy Assurance Scheme assures on-line consumers that e-commerce sites are safe and trustworthy. In the event of any unresolved dispute between a retailer and a consumer, SafeBuy will act as mediators at no charge to either party.

Warranty and Returns

No Questions Asked 14 Day Money Back Policy

At 1staudiovisual.co.uk you can shop with complete peace of mind.

If you purchase anything from us, and you change your mind when you receive your order, you can send it back to us any time within 14 days for your money back.
No questions asked and no hard feelings.

To return a fully working item to us for your money back:

Log on to your account and raise a return by and select 'INVOICES & RETURNS' by your order on the NEED TO RETURN THIS ITEM? link beneath the product on your order:

Our Customer Service Department will then issue you a Return Authorisation (RMA) number and request a convenient day to arrange collection. If you prefer you can send the goods back yourself, though this must be via a fully insured carriage service.

Our No Questions Asked Money Back Policy applies in relation to every product we sell provided:

        
• You notify us of your intention to return the item/s within 14 days of us dispatching your order to you

        
• The returned item/s are received by us within 10 days of us providing you with an RMA number

        
• The item/s are returned to us in 'as new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. This includes remote controls and power leads tempting though this may be!

        
• The item/s are NOT worn or damaged and are in 100% re-saleable condition when we receive them back

        
• The item is securely packed in original packaging.

        
• That you DO NOT stick or write anything on the item itself or its packaging. If necessary Please only write or place postage stickers on the outer postage packaging

Your refund will be the amount you paid for the items returned, less the cost of collection which is dependent on weight and distance but will be no more than 50 pounds for all items less than 30kg in weight despatched to UK mainland

Products returned as damaged or faulty (within 14 days of purchase)
NB: For faulty Sony or Pioneer products we must be informed within 7 days rather than 14.

Any product returned as faulty within the first 14 days of purchase must be assessed by the manufacturer to confirm that it is faulty. This process can take up to 72 hours from collection of the product. Once a fault is confirmed then we will be happy to offer a full refund or replacement of the product. For all UK mainland orders collection and replacement costs will be met in full by 1staudiovisual. For items delivered outside mainland UK the customer will be liable for any collection or redelivery costs.

All original packaging must be retained for returns/refund/warranty purposes. If you wish 1staudiovisual to replace or refund faulty goods you are STRONGLY RECOMMENDED to have kept all the original packaging and accessories. If your goods go faulty within 14 days and you have not kept the packaging you will be required to purchase sufficient new packaging so that the goods can be safely retuned, and may be liable in cases where goods are returned damaged and improperly packed. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the item.

Damaged in transit.
Our insurance policies require notification within 48 hours and Photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly.

Products returned as faulty (after 14 days of purchase)

If any of your purchases develop a fault and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. We provide the telephone number and website details for most manufacturers here All manufacturer warranties give you a minimum of one year protection. 1staudiovisual provide a range of extended warranty options including standard cover from Domestic & General to 24 hour hot swap professional insurance from TADL assist for corporate or professional installations.

Exclusions
Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product.
If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, 1staudiovisual.co.uk expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.
To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from 1staudiovisual for commercial purposes may result in exceptions to your manufacturer’s warranty terms.